Member Services Lead

Position Title	Member Services Lead
Start Date	January 8, 2024
End Date	April 5, 2024
Rate of Pay	$18.00 per hour
Hours per Week	10 – 15 hours
Number of Positions	1

The Toronto Metropolitan Students’ Union (TMSU) is currently seeking one (1) candidate to assist with the membership service delivery of the students’ union, including assisting with administering student discount programs, tax clinics and student grants. The Lead is directly supervised by the Operations Manager.

• Provides administrative and organisational support for a fast-paced multi-faceted work environment
• Receives, triages and responds to student inquiries via in-person, phone, email and other communication channels to answer questions related to the student discount programs such as Grammarly and Adobe, and administers the back-end authorization system
• Assists with the administration and volunteer management of tax clinics.
• Assists with the administrative tasks of TMSU student grants programs, including preparing documents for committee review, communication with applicants and requesting payments.
• Assists with the promotional tasks related to member services including but not limited to content creation for print and digital promotions, volunteer onboarding documents related to services and general campus outreach as required. This will specifically include the promotion of student discounted services like the Grammarly and Adobe discounts.
• Assist in all other areas of work to develop and improve the current functioning, upkeep and organisation of the students’ union.

• Passion for student services, resource provisioning and/or administrative governance.
• Experience with customer service relationship, referrals and front-line service delivery.
• Experience with data security, handling confidential information, filing and office management is an asset.
• Experience with e-commerce and/or tax clinic experience is an asset.
• Ability to overcome challenges and lead a project from concept and planning through to successful execution. 
• Can work independently with minimal supervision but is team oriented. 
• Ability to work with a diverse group of people. 
• Ability to maintain confidentiality. 
• Strong organisational skills with proven ability to work within deadlines and adhere to regular tasklists.
• Effective communication, both verbal and written. 
• Ability to motivate others and recruit volunteers. 
• Knowledge and understanding of equity issues, anti-oppression and creating inclusive spaces. 
• Experience with conflict resolution and de-escalation tactics is considered a strong asset.
• Experience with Microsoft Office Suite and Google Suite.
• Must be a student at Toronto Metropolitan University.

Interested candidates should submit a resume and cover letter prior to 5pm on December 7, 2023.

Subject: Member Services Lead Application

Email: jobs+services@yourtmsu.ca

Please ensure it is in PDF format and that you send it to the correct email address as shown above.

The students’ union is committed to employment equity and encourages applications from diverse communities, including: First Nations, Inuit & Métis people, persons of colour, persons with disabilities, members of the queer community, trans people and women.

The Toronto Metropolitan Students’ Union represents over 38,000 full-time undergraduate students at Toronto Metropolitan University, in downtown Toronto. As the central students’ union on campus, the TMSU works to build campus life, advocate on behalf of its members, organize campaigns and initiatives, provide cost-saving services, and work with students across the province and country for a more affordable and accessible post-secondary education system.
For more information on the Toronto Metropolitan Students’ Union, please check out our website at http://www.yourtmsu.ca.

Note: The Toronto Metropolitan Students’ Union is an independently incorporated and autonomous from Toronto Metropolitan University.